If you decide to return an item, CanRock Jewelry covers the cost of returns for exchanges or warranty repairs within Canada. For returns seeking a refund, the customer is responsible for return shipping unless the return is due to a manufacturing defect or an error on our part.

How it works

• Exchanges or warranty repairs: We provide a prepaid return label for Canadian orders. No shipping fee is required from the customer.

• Refunds (standard returns): The customer pays the return shipping. The return shipping cost will be deducted from the refund amount if we reimburse shipping fees.

• Defective items or our error: If the item is defective or we shipped the wrong product, CanRock Jewelry covers the return shipping and will provide a prepaid label.

Condition of returned items

• Returned items must be in original condition, unworn, with all original packaging and tags.

• Items showing signs of wear, damage, or missing packaging may be subject to a partial refund or refusal.

Processing time

• Once we receive the returned item, allow up to 7 business days for inspection and processing.

• Refunds are issued to the original payment method within 5–10 business days after processing.

How to start a return

• Contact our customer service with your order number and reason for return. We will confirm if the return qualifies for a prepaid label or if you should arrange shipping.

Contact

• For questions about return cost or to start a return, contact us with your order number and details about the issue.